Telecom Expense Management Blog - TEMptation » corporate mobile phones http://www.telecomexpensemanagementblog.com Thu, 29 Jul 2010 11:32:56 +0000 http://wordpress.org/?v=2.8.3 en hourly 1 Ezwim Telecom Monitor 2008: Private usage of corporate mobile phones is 28%, and wireless costs continue to grow http://www.telecomexpensemanagementblog.com/analysts/ezwim-telecom-monitor-2008-private-usage-of-corporate-mobile-phones-is-28-and-wireless-costs-continue-to-grow http://www.telecomexpensemanagementblog.com/analysts/ezwim-telecom-monitor-2008-private-usage-of-corporate-mobile-phones-is-28-and-wireless-costs-continue-to-grow#comments Tue, 21 Apr 2009 12:50:42 +0000 Ron van Valkengoed http://www.telecomexpensemanagementblog.com/?p=174 Telecom costs continue to increase and the number of corporate mobile phones increased in 2008 by 13%. These are some of the findings from the Ezwim Telecom Monitor 2008 (Ezwim hyperlink), a statistical analysis among Ezwim’s Telecom Management user base that offers an accurate picture of how the corporate mobile is being used by employees.

Key facts:

  • Telecom costs continue to rise with an increase of 2,5% in 2008 compared to 2007
    • Strong increase in purchase of flat-fee bundles for both voice and mobile data
    • Data cost category continues to grow while smart phones become more popular
    • Number of mobile devices increase by 13%
  • Private use of corporate mobiles is common
    • 28% of call costs are private
    • Holiday destinations are top roaming countries in July & August\
    • New Year’s Day and Bloody Friday (global stock exchange decline) are top days for SMS volume
  • Regional Differences
    • Roaming continues to represent an important cost consisting 24-28% of the telecom cost in European countries, whereas USA is only 13%;
    • SMS and Service Numbers (Voicemail, Number Information) are most popular in the USA and UK, when compared to European continental countries (Germany, Netherlands).

Find all results here: http://www.ezwim.com/news/ezwim-telecom-monitor-2008

My take:

  • Mobile/wireless cost are still on the rise;
  • Enterprises follow the trends in the consumer markets; flat fee voice & data bundles grow strongly in popularity;
  • Strong growth of mobile data usage are pushed by private usage; mobile data is being used, next to corporate email for downloading music, keeping in touch with social network and using YouTube, Twitter, MSN etc.

 

What to do?

  • Get insight into what you spend and how you are spending it on a global level;
  • Increase end user awareness of their private usage and make them responsible of their own private costs (private/business cost allocation), and create clear policies;
  • Centralize cost and service management globally and automate the processes (Install, Move, Add, Change) with your service provider.
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