Comments on: Mobile device vendors shift focus to software

By: Rozanne Blois

Rozanne Blois — Thu, 05 Jan 2012 07:04:02 +0000

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By: Jim Roberts

Jim Roberts — Tue, 02 Dec 2008 18:26:52 +0000

I agree with both of you and want to amplify the need to evolve the definition of TEM to include MDM. From a logistics standpoint, as we move to truly global services as Ron points out, over-the-air device management should be integrated into the TEM application. This will allow for expanded inventory information from the device via OTA interrogation, application management, policy enforcement and no loss of productivity in the field (i.e. device never leaves the end user’s hands). The data security and IP issues are also addressed via this same method.

By: Ron van Valkengoed

Ron van Valkengoed — Tue, 02 Dec 2008 14:50:52 +0000

Hyoun, you are right the focus of TEM towards cost has served well in getting market adoption and moving the market to early majority. The next wave for TEM is moving from national services to truly global service, and complimenting its services with service management. Looking even further into the future I personally regard the blending of TEM with MDM (Mobile Device Management) as mandatory for providing a full service into the enterprise….MDM adds real-time cost and service management and device side control to TEM.

By: Hyoun Park

Hyoun Park — Mon, 01 Dec 2008 00:53:22 +0000

Excellent point! To add to your concerns, one of the top questions is how enterprises are tracking mobile applications. Despite TEM’s stated role as a gatekeeper and administrator of telecom expenses, many solutions are unable to deal with the cost and value of mobile applications in a robust and meaningful manner. As applications and services increasingly become a larger part of the holistic value of mobility and telecom, TEM is going to need to keep up to avoid being relegated to a commoditized and fungible role.