Telecom Expense Management and Mobile Device Management: a powerful combination

There is a lot of talk about Mobile Device Management (MDM) and its big promise to enterprises of centrally distributing applications, data and configuration settings to mobile devices. MDM services have incredible potential and deliver great value to IT department as it provides centralized application and hardware resource control. The control is effected by remote or over-the-air capabilities. It helps IT departments to optimize functionality and security and minimize (support) cost and downtime.

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Automate Invoice Management to Generate Immediate Hard Dollar Saving

Recent research shows that two in three European companies have no clue what and how much corporate data is housed on employees’ mobile devices. Of those surveyed, two in three companies said they are not fully aware of exactly what sensitive data is stored on employees’ mobile devices and—perhaps more troubling—38 percent said they don’t even know what applications are being run by employees on their smartphones. Moreover, only 15 percent of respondents said that they are “completely confident” that they would be legally protected should an employee’s mobile device be lost or stolen and whatever data contained on the device fell in the wrong person’s or organization’s hands.

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Automate Invoice Management to Generate Immediate Hard Dollar Savings

Comprehensive telecom expense management (TEM) solutions have been shown to be highly effective in reducing telecom costs, generating strong ROI and paying for themselves in less than one year of operation. An automated invoice management system will generate hard dollar savings and productivity gains.

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This week Gartner published its annual TEM MarkeScope Research and identifies some interesting trends:

• TEM services continue to be popular among enterprises as they are eager to reduce telecom expenses.
• The market for global capabilities is maturing – ahead of Gartner predictions.
• Demand in Europe is growing ; although the market is a couple of years behind the US, Gartner expects that 2009 and 2010 will be breakout years, as companies based in Western Europe start to adopt TEM services in greater numbers.

The US is still dominating the TEM space; this is also reflected by the providers reviewed in the research as almost 75% of the profiled TEM players are based in the USA.

Link to research http://www.gartner.com/DisplayDocument?id=1032315&ref=g_fromdoc

Telecom costs continue to increase and the number of corporate mobile phones increased in 2008 by 13%. These are some of the findings from the Ezwim Telecom Monitor 2008 (Ezwim hyperlink), a statistical analysis among Ezwim’s Telecom Management user base that offers an accurate picture of how the corporate mobile is being used by employees.

Key facts:

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Interesting piece of research reveals that consumers consider setting-up mobile applications and services is too complex. This holds them back from buying new (more advanced) phones and trying new services. This is bad news for operators and device manufacturers that are spending millions on bringing new devices and services to market…..

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Just before Christmas the news was released that Israeli TEM player MTS acquired the Telecom Expense Management Operations of US based AnchorPoint. This is yet another TEM acquisition/merger ……in 2008 Tangoe acquired Information Strategies Group (ISG) and HCL Technologies acquiring Control Point Solutions. 

Market consolidation in the TEM space is taking place and will accelerate. Why? Here are some reasons:

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Telecom Expense Management is becoming more and more important for Multi National Corporations (MNC) attempting to keep costs under control. A key trend is that companies take a global approach towards Telecom Management by centralizing telecom with the objective to reduce costs and streamline business processes.

Many TEM vendors have a national service and approach and must seek strategic partnerships (or build themselves) to be compliant to the enterprise trend moving away from national to global services. An example of this trend is the announcement of the global partnership between Ezwim and Movero Technology to deliver a joint lifecycle management service globally. The joint service is based on the full integration of the respective Software-as-a-Service (SaaS) platforms.

The integrated offering will be available in Q1 2009. The benefit to enterprises: a total lifecycle management approach for policy development, procurement, administration of services and expense management across multiple carriers, allowing for more effective cost control, service and support.

AOTMP, the resource for telecom environment management, announced the final selections for the 2009 Industry Excellence Awards. The Awards were developed to recognize enterprises and industry suppliers committed to telecom and IT management best practices.

TEM players selected as finalists for Innovation of the Year include a.o. Ezwim, Visage Mobile and Asentinel. Stay tuned for the final winners that will be announced in February during the TEM 2009 conference in Orlando, Florida.

European telecoms ministers have rejected European Commission proposals to harmonize oversight of communication networks across Europe under a commission-controlled “super-regulator” that would have been able to overrule national decisions. The current position is to give the current European Regulators Group (ERG) a new name, but to keep its current loose co-ordination role that is able to take decisions by qualified majority.

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